{"id":18105,"date":"2021-10-22T10:57:41","date_gmt":"2021-10-22T08:57:41","guid":{"rendered":"https:\/\/relnet.hu\/?p=18105"},"modified":"2021-10-22T11:56:40","modified_gmt":"2021-10-22T09:56:40","slug":"valogatott-tarsasagban-a-manageengine-itsm-megoldasa","status":"publish","type":"post","link":"https:\/\/relnet.hu\/en\/valogatott-tarsasagban-a-manageengine-itsm-megoldasa\/","title":{"rendered":"V\u00e1logatott t\u00e1rsas\u00e1gban a ManageEngine ITSM-megold\u00e1sa"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/relnet.hu\/wp-content\/uploads\/2021\/10\/MA_2021-10-11_ManageEngine_Gartner_ITSM-min.png\" alt=\"MA_2021-10-11_ManageEngine_Gartner_ITSM-min\" \/><br \/>center<br \/>rn-kep-kepala<\/p>\n<p>A ServiceDesk Plus egyablakos megold\u00e1st k\u00edn\u00e1l azoknak a szervezeteknek, akik egyszer\u0171s\u00edteni akarj\u00e1k \u00fczleti folyamataikat olyan r\u00e9szlegek k\u00f6z\u00f6tt, mint a HR, a l\u00e9tes\u00edtm\u00e9nymenedzsment, a b\u00e9rsz\u00e1mfejt\u00e9s \u00e9s az esem\u00e9nykezel\u00e9s. A ManageEngine megold\u00e1sai \u2013 \u00edgy a ServiseDesk Plus is \u2013 kedvez\u0151 \u00e1raz\u00e1s\u00faak, \u00edgy nem csoda, hogy a c\u00e9g tipikus \u00fcgyfelei vil\u00e1gszerte a kis \u00e9s k\u00f6zepes v\u00e1llalatok. A ManageEngine az al\u00e1bbi szempontok miatt \u00e9rdemelte ki hely\u00e9t az ITSM eszk\u00f6z\u00f6ket \u00e9rt\u00e9kel\u0151 Magic kvadr\u00e1nsban:<br \/>\n<br \/>\u2022\tKiterjedt term\u00e9kportf\u00f3li\u00f3. A ManageEngine egym\u00e1ssal komplementer term\u00e9kt\u00edpusai, mint amilyen a v\u00e9gpontkezel\u00e9s, a h\u00e1l\u00f3zatfel\u00fcgyelet, az alkalmaz\u00e1sfigyel\u00e9s, az Active Directory menedzsment stb., a ServiceDesk Plusszal is kiv\u00e1l\u00f3an integr\u00e1l\u00f3dnak \u00e9s kereszt\u00e9rt\u00e9kes\u00edt\u00e9si lehet\u0151s\u00e9geket nyitnak meg.<br \/>\n<br \/>\u2022\tMagas bev\u00e9telr\u00e9szesed\u00e9s. A v\u00e1llalat c\u00e9lpiaca az alacsonyabb IT-\u00e9retts\u00e9gi szinten l\u00e9v\u0151 k\u00f6zepes v\u00e1llalatok, ami kell\u0151en t\u00e1g szegmens ahhoz, hogy a ManageEngine jelent\u0151s szeletet harapjon ki az ITSM piac bev\u00e9teleib\u0151l.<br \/>\n<br \/>\u2022\tIsmerts\u00e9g. A 2020-ban lefolytatott marketingkamp\u00e1nyoknak \u2013 amelyek els\u0151sorban informatikusokat \u00e9s KKV-kat c\u00e9loztak meg \u2013 az lett az eredm\u00e9nye, hogy a ManageEngine-nek \u00e9s ITSM megold\u00e1s\u00e1nak jelent\u0151s m\u00e9rt\u00e9kben n\u0151tt az ismerts\u00e9ge.<br \/>\n<br \/>A Gartner meghat\u00e1roz\u00e1sa szerint az IT-szolg\u00e1ltat\u00e1smenedzsment (ITSM) eszk\u00f6z\u00f6kkel az infrastruktur\u00e1lis \u00e9s operat\u00edv (I&amp;O) szervezetek menedzselni tudj\u00e1k az informatikai szolg\u00e1ltat\u00e1sok \u00e9s infrastrukt\u00far\u00e1k \u00fcgyfelek \u00e1ltali ig\u00e9nybev\u00e9tel\u00e9t. Ez\u00e9rt ezeket az eszk\u00f6z\u00f6ket legink\u00e1bb az informatikai service deskek \u00e9s help deskek, vagy szolg\u00e1ltat\u00e1sny\u00fajt\u00e1si egys\u00e9gek haszn\u00e1lj\u00e1k az olyan feladatok \u00e9s folyamatok ell\u00e1t\u00e1s\u00e1ra, mint az incidens- \u00e9s hibajegykezel\u00e9s, a v\u00e1ltoz\u00e1smenedzsment, tud\u00e1smenedzsment \u00e9s konfigur\u00e1ci\u00f3menedzsment.<br \/>\n<\/p>\n<h5>Forr\u00e1s<\/h5>\n<p><a href=\"https:\/\/www.gartner.com\/doc\/reprints?id=1-27EOO07E&amp;ct=210910&amp;st=sb\">Magic Quadrant for IT Service Management Tools<\/a><br \/>\n<\/p>\n<h5>Kapcsol\u00f3d\u00f3 tartalmak<\/h5>\n<p><a href=\"https:\/\/relnet.hu\/kepzesek\/valaszthato-kepzeseink\/?catid=2491\">ManageEngine k\u00e9pz\u00e9s a RelNet eLearning programban<\/a><br \/>justify<br \/>no-repeat;left top;;<br \/>auto<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00dajra beker\u00fclt a ManageEngine ServiceDesk Plus a Gartner Magic kvadr\u00e1ns\u00e1ba, informatikai szolg\u00e1ltat\u00e1smenedzsment (ITSM) eszk\u00f6z\u00f6k kateg\u00f3ri\u00e1ban.<\/p>\n","protected":false},"author":1086,"featured_media":18113,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2183],"tags":[94,2237,2184,2239,453],"yst_prominent_words":[],"class_list":["post-18105","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manageengine","tag-gartner","tag-itsm","tag-manageengine","tag-servicedesk-plus","tag-szolgaltatasmenedzsment"],"_links":{"self":[{"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/posts\/18105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/users\/1086"}],"replies":[{"embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/comments?post=18105"}],"version-history":[{"count":5,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/posts\/18105\/revisions"}],"predecessor-version":[{"id":18118,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/posts\/18105\/revisions\/18118"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/media\/18113"}],"wp:attachment":[{"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/media?parent=18105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/categories?post=18105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/tags?post=18105"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=18105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}