{"id":39996,"date":"2025-11-04T10:41:10","date_gmt":"2025-11-04T09:41:10","guid":{"rendered":"https:\/\/relnet.hu\/?p=39996"},"modified":"2025-11-04T10:41:10","modified_gmt":"2025-11-04T09:41:10","slug":"kibovitett-genai-kepessegek-a-servicedesk-plusban","status":"publish","type":"post","link":"https:\/\/relnet.hu\/en\/kibovitett-genai-kepessegek-a-servicedesk-plusban\/","title":{"rendered":"Kib\u0151v\u00edtett GenAI k\u00e9pess\u00e9gek a ServiceDesk Plusban"},"content":{"rendered":"
A ServiceDesk Plus f\u0151 \u00fajdons\u00e1gai<\/h5>\n

Ask Zia virtu\u00e1lis \u00fcgyn\u00f6k:<\/strong> \u00daj, nagy nyelvi modell (LLM) st\u00edlus\u00fa fel\u00fclet, amely term\u00e9szetes nyelven fogadja a k\u00e9rd\u00e9seket \u00e9s v\u00e1laszol. Keres a service desk adatb\u00e1zisban, tud\u00e1sb\u00e1zis-cikkeket elemez \u00e9s foglal \u00f6ssze, valamint jegykezel\u00e9si m\u0171veleteket hajt v\u00e9gre, els\u0151dleges \u00e9rintkez\u00e9si pontk\u00e9nt a felhaszn\u00e1l\u00f3k, technikusok \u00e9s folyamatgazd\u00e1k sz\u00e1m\u00e1ra.<\/p>\n

Ask Zia Workflow Assist: <\/strong>Szem\u00e9lyes workflow-szak\u00e9rt\u0151, amely le\u00edr\u00e1s \u00e9s k\u00e9pek alapj\u00e1n m\u00e1sodpercek alatt vizu\u00e1lis folyamatokat gener\u00e1l, automatiz\u00e1l\u00e1si javaslatokkal, szab\u00e1lyellen\u0151rz\u00e9sekkel \u00e9s a hib\u00e1san kapcsolt csom\u00f3pontok jav\u00edt\u00e1s\u00e1val.<\/p>\n

Tov\u00e1bbi GenAI-fejleszt\u00e9sek:<\/strong> Megold\u00e1si javaslatok gener\u00e1l\u00e1sa a besz\u00e9lget\u00e9sek \u00e9s kor\u00e1bbi jegyek alapj\u00e1n; ellen\u0151rz\u0151list\u00e1k l\u00e9trehoz\u00e1sa; egyedi JavaScript-k\u00f3dr\u00e9szletek gener\u00e1l\u00e1sa sablonokhoz; aj\u00e1nl\u00e1sok \u00faj vagy m\u00f3dos\u00edtott jegyek eset\u00e9n.<\/p>\n

A ServiceDesk Plus MI-strat\u00e9gi\u00e1ja a v\u00e1laszthat\u00f3 szolg\u00e1ltat\u00e1s elv\u00e9re \u00e9p\u00fcl. A Zia LLM k\u00fcl\u00f6n haszn\u00e1lati d\u00edj n\u00e9lk\u00fcl \u00e9rhet\u0151 el, de ig\u00e9ny szerint haszn\u00e1lhat\u00f3k nyilv\u00e1nos MI-szolg\u00e1ltat\u00f3k is (pl. ChatGPT, Azure OpenAI). \u00cdgy az \u00fcgyfelek az adott funkci\u00f3hoz a sz\u00e1mukra legink\u00e1bb megfelel\u0151 modellt v\u00e1laszthatj\u00e1k.<\/p>\n

A ManageEngine kiemeli, hogy a v\u00e1llalati MI-kezdem\u00e9nyez\u00e9sek akkor hoznak val\u00f3di \u00e9rt\u00e9ket, ha z\u00f6kken\u0151mentesen illeszkednek az IT-folyamatokba, tanulnak a szervezeti munkafolyamatokb\u00f3l \u00e9s alkalmazkodnak hozz\u00e1juk. Az Ask Zia \u00e9s a be\u00e9p\u00edtett GenAI-k\u00e9pess\u00e9gek mostant\u00f3l t\u00f6bbletk\u00f6lts\u00e9g n\u00e9lk\u00fcl haszn\u00e1lhat\u00f3k a kiemelt munkav\u00e1llal\u00f3i \u00e9s \u00fcgyf\u00e9lsikert c\u00e9lz\u00f3 esett\u00edpusokban.<\/p>\n

A ManageEngine-t egy\u00e9bk\u00e9nt \u2013 \u00e9ppen a ServiceDesk Plus megold\u00e1sa r\u00e9v\u00e9n – el\u0151sz\u00f6r ismerte el a Gartner a 2025-\u00f6s Magic Quadrant for Artificial Intelligence Applications in ITSM<\/em> jelent\u00e9sben, mint \u201eniche player\u201d-t.<\/p>\n

A ServiceDesk Plusr\u00f3l<\/h5>\n

A ServiceDesk Plus a ManageEngine MI-vez\u00e9relt, egys\u00e9ges szolg\u00e1ltat\u00e1smenedzsment megold\u00e1sa. Egyes\u00edti az ITSM alapfunkci\u00f3kat, az eszk\u00f6zgazd\u00e1lkod\u00e1st \u00e9s a CMDB-t a v\u00e1llalati szolg\u00e1ltat\u00e1smenedzsmenttel annak \u00e9rdek\u00e9ben, hogy \u00e1tfog\u00f3 platformot adjon IT- \u00e9s \u00fczleti szolg\u00e1ltat\u00e1sok tervez\u00e9s\u00e9hez, m\u0171k\u00f6dtet\u00e9s\u00e9hez \u00e9s ny\u00fajt\u00e1s\u00e1hoz. Saj\u00e1t MI-technol\u00f3gi\u00e1kkal \u2013 k\u00f6zt\u00fck nat\u00edv LLM-mel \u2013 val\u00f3s\u00edtja meg az automatiz\u00e1l\u00e1st \u00e9s az asszisztenci\u00e1t, kiv\u00e9teles hat\u00e9konys\u00e1got biztos\u00edtva a felhaszn\u00e1l\u00f3knak, a technikusoknak \u00e9s a folyamatgazd\u00e1knak. On-premise \u00e9s SaaS form\u00e1ban is el\u00e9rhet\u0151, biztons\u00e1gosan \u00e9s sk\u00e1l\u00e1zhat\u00f3an.<\/p>\n

Forr\u00e1s<\/h5>\n

ManageEngine Unveils its Biggest Generative AI Release Yet for ServiceDesk Plus, Aimed at Enhancing Productivity for IT Teams<\/a><\/p>\n

Kapcsol\u00f3d\u00f3 tartalom<\/h5>\n

ManageEngine k\u00e9pz\u00e9sek a RelNet eLearning programban<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A ManageEngine jelent\u0151s MI-friss\u00edt\u00e9st tett el\u00e9rhet\u0151v\u00e9 a ServiceDesk Plus felh\u0151s kiad\u00e1s\u00e1ban. Az \u00fajdons\u00e1gok \u2013 k\u00f6zt\u00fck az Ask Zia virtu\u00e1lis \u00fcgyn\u00f6k \u00e9s a Workflow Assist \u2013 a felhaszn\u00e1l\u00f3k, a technikusok \u00e9s a folyamatgazd\u00e1k hat\u00e9konys\u00e1g\u00e1t egyar\u00e1nt n\u00f6velik, a haszn\u00e1lati d\u00edj n\u00f6vel\u00e9se n\u00e9lk\u00fcl.<\/p>\n","protected":false},"author":1459,"featured_media":40013,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2183],"tags":[4725,2184,2239],"yst_prominent_words":[],"class_list":["post-39996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manageengine","tag-genai","tag-manageengine","tag-servicedesk-plus"],"_links":{"self":[{"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/posts\/39996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/users\/1459"}],"replies":[{"embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/comments?post=39996"}],"version-history":[{"count":1,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/posts\/39996\/revisions"}],"predecessor-version":[{"id":39997,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/posts\/39996\/revisions\/39997"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/media\/40013"}],"wp:attachment":[{"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/media?parent=39996"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/categories?post=39996"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/tags?post=39996"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/relnet.hu\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=39996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}